General Terms of Use

Our commitment to protecting your personal data enables us to build a relationship of trust with you, in a completely transparent way. At Nalha's Dog Shop by Serge Labrie, we guarantee respect for your personal data and the confidentiality of our customers (hereinafter "Your Data").

We process your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, retain and protect your data, and what rights you have over it.

1. WHO ARE YOU?

When we refer to "you" in this policy, we mean you as a customer, account holder, or visitor of nalhasdogshop.com — whether you have placed an order, created a customer account, or simply browsed our site.

2. WHO ARE WE?

Nalha's Dog Shop is operated by Serge Labrie (sole trader), registered under Québec Enterprise Number (NEQ): 2278973385, with a registered address at 6520 Rue de Mirande, Québec, QC, G1H 6Z9, Canada.

Nalha's Dog Shop operates the site nalhasdogshop.com and acts as the data controller for all personal data processing described in this policy.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

We may collect your personal data when you:

  • Visit our site (via cookies and analytics tools);
  • Create a customer account;
  • Place an order for products or services;
  • Subscribe to our newsletters, SMS or email marketing.

3.2. Navigation on the site

To enable you to browse nalhasdogshop.com, we process certain data with your consent as the legal basis (Article 6(1)(a) UK GDPR).

3.3. Processing your orders

We use your data to manage your orders, including customer relations, after-sales service, delivery and transport, fraud prevention, and payment management. The legal basis is the performance of a contract (Article 6(1)(b) UK GDPR).

3.4. Payment processing

For payment processing and instalment options, your data may be shared with payment service providers (e.g. Shopify Payments, Klarna). The legal basis is performance of a contract and, for banking data, your consent. Klarna processes your data in accordance with their own privacy policy.

3.5. Customer reviews

To allow you to share your opinion and read other customers’ reviews, we use your data on the basis of your consent or legitimate interest (Article 6(1)(f) UK GDPR).

3.6. Fraud prevention and payment recovery

We use your data to prevent fraud and ensure payment security. The legal basis is our legitimate interest as data controller (Article 6(1)(f) UK GDPR).

3.7. Advertising and marketing

We use your data to manage advertising campaigns, personalise offers, and conduct commercial prospecting. The legal basis is your consent or our legitimate interest (Article 6(1)(f) UK GDPR). You may object to this processing at any time — see Section 6.

4. WHERE DOES YOUR DATA GO?

Your data is used internally by Nalha's Dog Shop. It may also be shared with trusted third-party service providers for the purposes outlined in Section 3, including:

  • Payment processors and banking partners;
  • Delivery and logistics providers;
  • IT and site management providers;
  • Marketing and analytics platforms (e.g. Google Analytics, Meta);
  • Customer review platforms.

We do not sell your personal data to third parties.

5. DATA RETENTION

  • Prospect data: retained for 3 years from your last contact with us;
  • Order data: retained for 5 years from the end of the order relationship (current archive), then a further 5 years (intermediate archive) for legal and tax compliance;
  • Banking data: retained for the duration of the card validity period plus one day;
  • Cookie data: see Section 7.

6. YOUR RIGHTS UNDER UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

6.1. Right of access — You may request a copy of the personal data we hold about you.

6.2. Right to restriction — You may request that we restrict processing of your data in certain circumstances (e.g. if you contest its accuracy, or if processing is unlawful).

6.3. Right to erasure — You may request deletion of your data. We may retain certain data in an intermediate archive format where required by law, accounting or tax obligations.

6.4. Right to object — You may object to processing for direct marketing at any time. To unsubscribe from emails, click the "unsubscribe" link in any newsletter. To unsubscribe from SMS, reply STOP to any message, or visit our Contact page.

6.5. Post-mortem rights — You may designate instructions for the retention, erasure or communication of your data after your death. In the absence of such instructions, your successors may contact us to manage or close your account.

6.6. Right to data portability — You may request that we provide your data in a structured, machine-readable format.

6.7. Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

6.8. Right to lodge a complaint — You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise any of your rights, please send your request (including your name, email address, and proof of identity) to:
📧 contact@nalhasdogshop.com
📮 Nalha's Dog Shop, 6520 Rue de Mirande, Québec, QC, G1H 6Z9, Canada

We will respond within one (1) month of receiving your request.

7. COOKIES

7.1. What is a cookie?

A cookie is a small text file placed on your device (computer, phone or tablet) when you visit a website. It allows the site to recognise your device on future visits during the period of validity of the cookie. Only the issuer of a cookie may read or modify the information it contains.

7.2. How do we use cookies on nalhasdogshop.com?

7.2.1. Essential cookies
These are necessary for the site to function (e.g. to place an order or navigate between pages). They cannot be disabled without affecting site functionality.

7.2.2. Analytical and personalisation cookies
These help us understand how visitors use our site and allow us to improve and personalise your experience. They are not mandatory.

7.2.3. Advertising cookies
These are used to display relevant advertisements to you based on your browsing history. They may be issued by us or by third-party advertising partners. You may opt out of personalised advertising — see our Privacy Policy.

7.2.4. Third-party and social network cookies
When you use sharing buttons (e.g. Facebook, TikTok), those social networks may place cookies on your device even if you did not click the button. We have no control over how those networks use your data. Please consult their individual privacy policies:

7.3. Managing cookies in your browser

You can configure your browser to accept, refuse or delete cookies. For guidance, visit the ICO cookie guide at https://ico.org.uk/your-data-matters/online/cookies/, or consult your browser’s help section:

Please note that disabling cookies may affect the functionality of certain parts of our site.

8. INTERNATIONAL DATA TRANSFERS

Most of your data is stored and processed within the United Kingdom or in countries deemed adequate by the UK ICO. Where we share data with service providers located outside the UK, we ensure appropriate safeguards are in place in accordance with the UK GDPR, such as standard contractual clauses approved by the ICO or reliance on an adequacy decision. You may contact us for more information about these transfers.

9. SECURITY MEASURES

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. We are compliant with the PCI DSS payment card industry security standard. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

10. AUTOMATED DECISION-MAKING AND PROFILING

We use automated processing (including profiling) for purposes such as fraud detection and payment risk assessment. If the risk is assessed as too high, certain payment methods may not be offered. You have the right to request human intervention, express your point of view, and contest any automated decision. Please contact us at contact@nalhasdogshop.com to exercise this right.

11. POLICY UPDATES

This policy will be updated whenever necessary to comply with applicable data protection regulations. We recommend reviewing it periodically. The current version is always available on this page.

Last updated: September 2026